If there is an error during the deposit process, it may result in the deposit not being credited. Below are some common errors when depositing digital currencies for your reference:
1.Not filling in or filling in the wrong tag
If you forget to fill in or use the wrong tag, memo or tag (such as XRP, etc.) during the deposit process, your deposit will not be credited.
To retrieve your assets, you can submit a ticket for assistance:
To submit an application: https://help.bitmake.com/hc/en-us/requests/new
To view the guide for submitting a retrieval request:
2.Depositing to the wrong address or depositing unsupported tokens
BitMake does not provide token recovery services. Please ensure that the token you are depositing is the same as the ones supported by the platform before depositing. If the token's full name or contract address is inconsistent, the deposit will not be credited.
3.Deposit to an incorrect address outside of BitMake.
If you deposit tokens to an incorrect address outside of BitMake, we are unable to provide any further assistance. You can contact the relevant parties for assistance (owner of the address or the exchange/platform the address belongs to).
4.The recharge amount is less than the minimum recharge amount.
Due to the characteristics of the blockchain transfer data structure, if you do not reach the minimum recharge amount when recharging, your recharge will not be credited. Please ensure that the recharge amount is greater than or equal to the minimum recharge amount displayed on the recharge page when recharging."
5. Choosing the wrong deposit network during deposit
The deposit page only displays the networks supported by BitMake. If you make a deposit through an unsupported network, your assets may be lost and cannot be retrieved. Please carefully check the deposit network before depositing.
6.Depositing through smart contract
Please note that BitMake does not support depositing or withdrawing using smart contracts. Transfers made through smart contracts will not be recorded in your BitMake account. For example, Ethereum ERC-20 smart contract transfers or TRON TRC-20 smart contract transfers. Deposits must be made through direct transfer.