You must fill in the correct memo/tag when depositing some digital currencies (e.g. XRP, etc.) in order to recognize your transfer address and ensure that your deposit will be credited.
If you do not fill in or fill in the wrong memo/tag when you depositing, your deposit will not be credited.
Please collect the following information.
2.Token and Deposit amount
Video proof of the source of this deposit (Please login to your withdrawal platform or wallet and find the corresponding withdrawal record in your withdrawal history. (Please note: The video should clearly show the complete TXID/TxHash or address, Token and amount.)
Please submit a request after finishing the above information, the customer service team will check whether the deposit can be recovered for you; after the form is submitted, please wait patiently for the email reply. At the same time, in order to get your problem solved as soon as possible, please do not submit repeatedly to avoid duplication of questions, thank you for your understanding and support.