1.Incorrect withdrawal address
If the provided address does not match the selected chain name, the withdrawal request cannot be submitted. Please ensure that the selected chain name and the provided wallet address are both correct. You can check if the copied address is complete, if the corresponding full name of the currency is consistent, if there are any special characters or spaces, and if it is a supported network or token.
2.Missing recipient Tag/Memo
If the selected network (such as XRP) supports Memo, it is necessary to confirm whether the recipient address requires Memo. If the system detects that the provided address requires Memo, you need to enter the recipient's Memo before submitting the withdrawal request. Please ensure that the Memo entered is correct to avoid any asset loss.
3.24-hour withdrawal limit
If the following operations occur in your account, it will result in a 24-hour withdrawal limit. You can only withdraw after the restriction is lifted.
Changing account password
Changing fund password
Disabling or deleting Google Authenticator.
4.Exceeding the maximum withdrawal limit
After passing KYC, the maximum withdrawal limit per account per day is 1,000,000 USD.
5.Assets are occupied by unfinished orders
If the assets are occupied by unfinished orders, you can make a withdrawal after canceling the orders, and you need to transfer the assets to the wallet account first.
6.Below the minimum withdrawal amount or less than the withdrawal fee
If the available withdrawable assets in the wallet account are less than the minimum withdrawal amount or the withdrawal fee, withdrawal will not be possible.
7.Withdrawal function temporarily disabled
During wallet maintenance or network upgrade, the withdrawal function will be temporarily disabled. You can choose to withdraw using other networks. You can also make a withdrawal again after the service is restored.